The Operations Room at Abu Dhabi Police received 3,342,278 calls in 2014, according to Lt. Colonel Nasser Suleiman Al Maskari, Director of the Operations Department.
Lt. Colonel Al Maskari stated that customer satisfaction stood at 97.2 percent in 2014, which reflects the effectiveness of the operational plan that embodies the quality of policing and aims to achieve the objectives and speed of response of the Operations Room.
He continued by pointing out that Operations Room is equipped with 22 technical systems and programmes that cover all of the specialised security platforms in accordance with the best administrative and technical applications that include the development and operations of the systems and the response of the Operations Room.
Major Issa Abdullah Al Marzouqi, Strategic Planning Branch Manager at the Operations Department, said, "The added value in the management of strategic planning, excellence, and quality culminated in the achievement of the Operations Department in winning the third edition of the Minister of Interior's Excellence Award in the ‘Commander Category' for Problem Solving. The Department also won the Environmental Management Systems Standard ISO 14001 and the OHSAS 18001 certification for Occupational Health and Safety management systems." The Excellence Laboratory has identified many creative initiatives and developmental proposals which include the Organisational Excellence Diploma for Police, implementing the radar 999 model as a tool in the Excellence Laboratory, environmental practices, a training programme for the employees of the Emirates Driving Company, focus group leaders, suggestions for strategic application to achieve the vision, and a governance model for the Excellence Laboratory.