DEWA records 89.01percent on community happiness index

Dubai Electricity and Water Authority, DEWA, conducted a survey to measure the happiness index of the community for 2016, in cooperation with a leading expert in the field. DEWA recorded a happiness index of 89.01 percent, compared to the 87.12 percent recorded in 2015.

These results reflect DEWA’s commitment towards achieving the happiness of the community, and is in adherence with the vision of Vice President, Prime Minister and Ruler of Dubai, His Highness Sheikh Mohammed bin Rashid Al Maktoum, to achieve happiness in the community based on the highest international standards as a key element towards achieving sustainable development in the UAE.

The survey included 1,345 interviews conducted using the latest data analysis tools, in adherence with the regulatory guidelines specified by DEWA. Saeed Mohammed Al Tayer, MD and CEO of DEWA, expressed his happiness with the results collected, and noted that DEWA takes priority in achieving the happiness of the community.

"Our plans and strategies are devised in adherence with the vision of Sheikh Mohammed bin Rashid Al Maktoum, that all government policies, programmes, and services must contribute towards the happiness of the community, and that the government’s job is to provide an environment capable of facilitating the happiness of individuals, to instill a culture of positivity in the UAE society, and achieve the UAE Vision 2021, to transform the UAE into the best country in the world. This supports the Dubai Plan 2021 to make Dubai a home for creators and innovators, filled with pride and happiness," said Al Tayer.

"DEWA works to incorporate the concept of happiness in all internal and external operations, and changed the name of its Customer Service Centre to Happiness Centres. DEWA also works to keep pace with the latest developments and innovations, to ensure continuous development according the highest international standards of quality, reliability, and efficiency. DEWA has adopted an integrated strategy to simplify the process of obtaining services according the highest international standards to achieve its vision to become a sustainable innovative world-class utility," added Al Tayer.

"DEWA is committed to serving the community, and has adopted an integrated strategy for Corporate Social Responsibility based on the concepts of giving and solidarity. DEWA continuously organises awareness campaigns and initiatives to raise awareness among members of the community about the importance of ensuring a brighter future for generations to come," concluded Al Tayer.

DEWA began measuring the happiness of society in 2013 in order to identify areas for improvement, to enhance the quality of life, and achieve the happiness of all levels of the community. DEWA also evaluates its own overall performance and operational efficiency from the community’s perspective, to identify areas of improvement, and to exceed the expectations of the customers, while working to ensure ongoing development.