NTRA handles more than 93% of complaints since March 30
NTRA
Cairo - MENA
The National Telecom Regulatory Authority (NTRA) has succeeded in handling more than 93 percent of the received complaints since last March, NTRA's acting CEO said Thursday.
At a news conference, Mustafa Abdel Wahed said NTRA received 366 thousand complaints through its line "155" since March 2015, and has been able to tackle 93 percent of them, as only 14,900 complaints are still being handled until December 2.
Abdel Wahed said NTRA received every week 4100 complaints in average, adding that most of the complaints were related to the internet service, and 8.3 percent to the cellular service, 22 percent to the landline telephones, and 14 percent to different other complaints.
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