Etihad Airways experiences record guest numbers

Etihad Airways announced yesterday that it has experienced one of the busiest travel periods in the history of the airline with 291,518 guests flying across its global network during Eid-al-fitr, an increase of 12 percent on the 260,641 guests flown in the same five day period in 2014.

The load factor out of Abu Dhabi during this period rose from 82.1 percent in 2014 to 82.3 percent in 2015, with a network-wide seat factor of 78.3 percent. The airline operated 83 more flights out of the hub than during Eid-al-Fitr in 2014.

In anticipation of the demands that the peak summer period brings, Etihad Airways and its Abu Dhabi airport partners prepared and implemented a number of key initiatives at the hub to manage the busy flight schedule.

These initiatives included amending the flight schedule to improve connectivity, the provision of complimentary coach and bus services, additional baggage allowances and Etihad Guest miles for early and off-peak check-in, as well as the deployment of 100 extra ground staff.

Capt. Richard Hill, Etihad Airways' Chief Operations Officer, said, "We're pleased to have once again carried record numbers of guests and baggage across the Etihad Airways network during Eid-al-Fitr, one of the busiest and most challenging periods in the year.

"Managing such significant traffic volumes in such a short period was the result of major advance planning and involved hundreds of Etihad Airways' staff working around the clock to support the operation in Abu Dhabi and around the world."

More than 100 additional Etihad Airways staff members were temporarily recruited from across the organisation to assist guests at check-in and at boarding gates, and cabin crew offered Iftar and Eid-al-Fitr refreshments to those at check-in, security, and immigration.
Source: WAM