Abu Dhabi leads region in guest satisfaction

Abu Dhabi has maintained its position as the number one destination in the UAE for guest satisfaction in a report by travel and hotel data specialist organisation, Olery.

The report's findings highlight Abu Dhabi's leading position among cities in the Gulf, with the overall guest experience index registering an 82.8 score, up from 82.2 from the 2016 report.

Abu Dhabi provides one of the best guest experiences in the Middle East. It takes the top spot in the UAE, outranking its two neighbours Dubai and Sharjah. Ranked as a separate destination, it would occupy the second place, behind only Cyprus.

More than 160,000 reviews were posted for Abu Dhabi, helping to establish the emirate as a popular destination among business travellers, couples and families, with these demographics reporting especially high satisfaction scores. The report added that all kinds of travellers were very satisfied with their stay in the emirate.

The emirate was recognised by guests for its overall value for money as a place to visit, with Abu Dhabi's score for that particular category 85.7. The emirate also scored 88.6 for its excellence of location, an improvement on the previous year's score of 87.9. Visitors also considered the rooms the cleanest and best in the Middle East with the quality of the service also highlighted in the reviews. The emirate's cleanliness category scored 91 out of 100, with quality of rooms and quality of service scoring 89.4 and 89.3 respectively.