DEWA offers customers smart solutions for a sustainable future

Dubai Electricity and Water Authority (DEWA), is offering its customers smart solutions for a sustainable future, through its website and smartphone apps, a service it has been providing since 2010 on a 24-7 basis. DEWA said the service is in support to the 'Smart Government' initiative launched by Vice President and Prime Minister and Ruler of Dubai His Highness Sheikh Mohammed bin Rashid Al Maktoum, to provide government services on mobile phones and smart phones. It said it has come a long way in transforming government engagement with customers, by adopting the latest technologies that have contributed to enhancing service efficiencies and customer satisfaction. "DEWA is providing uninterrupted and stable energy and water supplies in fulfilment of His Highness Sheikh Mohammed bin Rashid Al Maktoum's directives to ensure that we are delivering the best services to our customers. At the same time, we are also enhancing our corporate performance and productivity, and as raising customer satisfaction in line with our vision to become a sustainable world-class utility. DEWA is making a real contribution to Dubai's social, economic and environmental development," Saeed Mohammed Al Tayer, MD '&' CEO of DEWA, sais in a press release. "DEWA has launched numerous campaigns and initiatives to raise awareness about its e-services, including the recently launched 'Green Bill' campaign, which is an electronic version of the usual paper bill sent to our customers via email, as part of our efforts to preserve natural resources and protect the environment. Today, 73,909 people have already registered to receive the Green Bill," added Al Tayer. "DEWA is always keen to be a leader in adopting the latest solutions and technologies, to provide smart services round-the-clock," Marwan Salem bin Haider VP and CIO at DEWA. The smart solutions adopted by DEWA have contributed significantly to enhancing the quality of services provided to its clients, and preserving natural resources to achieve sustainability. DEWA was the first government department to develop specific apps for the most widely-used smartphones and tablets. These apps provide a wide range of services, such as the latest DEWA news, enquiries about billing, and the option of allowing customers to pay their bills online using the mPay and ePay services.