New survey reveals hotel brands with highest guest satisfaction ratings

Want to rest assured of a comfortable, problem-free hotel stay? The results of a new hotel survey suggest booking a room either at The Ritz-Carlton or the Microtel Inn & Suites by Wyndham, two hotel brands that received the highest guest satisfaction scores in a new survey.

In the 19th edition of the JD Power’s 2015 North American Hotel Guest Satisfaction Index Study, The Ritz-Carlton squeezed past Four Seasons and JW Marriott to emerge the favorite luxury hotel brand in a survey that polled more than 62,000 guests in the US and Canada.

At the other end of the scale, Microtel Inn & Suites by Wyndham was the top-performing hotel brand in the economy and budget category, followed by Red Roof Inn, and Howard Johnson Express.

Guests are asked to evaluate everything from reservation, check-in and check-out, food and beverage, hotel services, facilities, cost and fees.

Hotel brands with the best customer satisfaction ratings:

Luxury
1. The Ritz-Carlton
2. Four Seasons Hotels and Resorts
3. JW Marriott
4. Waldorf Astoria Hotels and Resorts

Economy/budget
1. Microtel Inn & Suites by Wyndham
2. Red Roof Inn
3. Howard Johnson Express
4. Super 8
5. Americas Best Value Inn
6. Days Inn
7. Econo Lodge

Other categories:

Upper Upscale: Omni Hotels & Resorts
Upscale: Hyatt Place
Upper Midscale: Drury Hotels (previously ranked highest in the Midscale segment for 9 consecutive years)
Midscale: Wingate by Wyndham
Upper Extended Stay: Homewood Suites by Hilton (for a third consecutive year)
Extended Stay: Candlewood Suites (for a second consecutive year)
Source: Relaxnews