New Meet, Greet Services Provider

Plaza Premium Lounge Management has become the official Meet & Greet Services provider at Singapore Changi Airport. Dedicated Guest Service Officers will greet travellers with a placard bearing the guest name or a company logo, after they disembark the aircraft. The Officer then escorts them through immigration and customs, facilitate the airport formalities and the luggage. The travellers will then be guided to a limousine or any pre-arranged ground transportation for transfer to their destination. For departing guests, the Guest Service Officer can arrange for a limousine to pick them up at the hotel, assist with the luggage and then take them to the airport. Alternately, the Officer can meet them at the Departure drop-off zone of their departure flight at all Terminals (Terminal 1, 2 and 3 or the Budget Terminal while it is still open), and ease them through the airport formalities. Travellers who wish to stay away from the airport crowds and enjoy a pre-flight relaxation can also enjoy an airport lounge until it is time for boarding, when the Officer will complete assist them all the way to the boarding gate. Apart from offering personal assistance to individual travelers, Meet & Greet Services can also serve group travelers. “We’ve made luxury airport amenity accessible to everyone and now we are making luxury service enjoy-able by every individual. Whatever your travel needs at the airport, we have got them covered,” said Mr. Song Hoi See, Founder and CEO of Plaza Premium Lounge Management Ltd. “To maintain such premium quality service, we’ve founded Plaza Academy to offer on-job training to every staff and facilitate them in succeeding their duties across the levels. We want our guests to be able to enjoy consistent top-notch service from Premium Plaza at any given time. We believe that training and direct engagement with employees is essential in maintaining our promised style of service delivery, consistency and reputation.”